Welcome to Chisel Pack’s FAQ section. Below you’ll find answers to common questions about our professional tools, delivery services, and customer policies. Our team of former tradespeople has compiled this information to help you get the most from our products and services.

About Our Products

What types of tools do you specialize in?
We specialize in professional-grade tools and storage solutions for tradespeople, including chisels, clamps, measuring tools, knives, tool storage systems, and more. Our products are selected for durability and performance in professional settings.
Are your tools suitable for professional use?
Absolutely. We source tools that meet the demands of tradespeople, craftsmen, and serious DIY enthusiasts. Many of our products like the Irwin chisels are industry-standard professional tools.
Do you offer tool storage solutions?
Yes, we carry a comprehensive range of tool storage including tool boxes, cases, bags, belts, and pouches – all designed to protect and organize your professional equipment.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change my order after it’s been placed?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible once processing has begun.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods:
– Standard Shipping (10-15 business days via DHL/FedEx) for £12.95
– Free Shipping (15-25 business days via EMS) for orders over £50
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order is dispatched.
Do you ship internationally?
Yes, we ship worldwide except to some remote areas in Asia and other locations. Our UK-based team has extensive experience in international tool shipments.
What if I’m not available when my delivery arrives?
All our deliveries require a signature for security. If you’re unavailable, the carrier will leave notification with instructions for collection or redelivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If any product doesn’t meet your professional standards, contact us at [email protected] to arrange returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5 business days. The time for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our team of former tradespeople is available via email at [email protected]. We aim to respond to all inquiries within 24 business hours.
Do you offer technical support for tools?
While we don’t provide hands-on technical support, our experienced team can offer advice on tool selection, maintenance, and proper use based on their trade backgrounds.

Didn’t find the answer you need? Our customer service team, comprised of former tradespeople who understand your needs, is ready to assist. Email us at [email protected] for personalized support.

Chisel Pack Sales Store
66 Westhampnett Rd, Chichester, GB CH8J 4OZ