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At Chisel Pack Sales Store (“we”, “us”, or “our”), we understand that professional tradespeople value both efficiency and security. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.chiselpack.com and our services.
1. Information We Collect
We collect information necessary to process your orders and provide professional-grade service:
- Contact Information: Name, email address, phone number, and shipping address
- Payment Information: Credit/debit card details (processed securely via our payment gateways), PayPal information (note: we never store full payment details on our servers)
- Order Details: Products purchased, order history, and preferences
- Technical Data: IP address, browser type, device information, and website usage data
- Communication Records: Correspondence with our customer service team
2. How We Use Your Information
We use your data with the same precision and professionalism we apply to our tools:
- Process and fulfill your orders for chisels, tool storage, and other professional equipment
- Provide secure payment processing with 256-bit SSL encryption
- Communicate order confirmations, shipping updates, and service information
- Improve our website and product offerings based on professional tradespeople’s needs
- Prevent fraud and enhance security measures
- Comply with legal obligations relevant to international tool sales
3. Data Sharing and Disclosure
We treat your information with the same discretion we’d expect for our own trade tools:
- Service Providers: We share necessary information with payment processors, shipping carriers, and IT security providers – all held to strict confidentiality agreements
- Legal Compliance: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset
- International Transfers: As we serve customers globally (excluding some Asian and remote areas), data may be transferred internationally with appropriate safeguards
We never sell your personal information to third parties.
4. Data Storage and Security
We protect your data with the same robustness as our professional tool storage solutions:
- All transactions secured with 256-bit SSL encryption
- Payment details are processed directly by our PCI-DSS compliant payment partners
- Regular security audits and system monitoring
- Data retention only as long as necessary for business or legal purposes
- Secure servers located in the UK with restricted access
5. Your Rights
As a professional customer, you have control over your information:
- Access: Request a copy of your personal data we hold
- Correction: Update inaccurate or incomplete information
- Deletion: Request erasure of your personal data under certain conditions
- Restriction: Limit how we use your information
- Objection: Opt-out of certain data processing
- Portability: Receive your data in a structured, machine-readable format
To exercise these rights, contact us at [email protected]. We’ll respond within 30 days, as required by GDPR.
6. Cookies and Tracking Technologies
Our website uses essential and functional cookies – no unnecessary tracking:
- Essential Cookies: Required for secure checkout and account functions
- Performance Cookies: Help us improve site functionality for professional users
- Analytics Cookies: Provide insights into tool preferences and site usage patterns
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.
7. Changes to This Policy
We may update this policy as our business evolves. Significant changes will be communicated to professional customers through our website or email.
8. Contact Us
For any privacy-related questions, contact our team of former tradespeople who understand the importance of security:
Email: [email protected]
Postal Address: 66 Westhampnett Rd, Chichester, GB CH8J 4OZ