At Chisel Pack Sales Store, we stand behind our professional-grade tools and equipment. We understand that tradespeople need reliable gear, which is why we offer a straightforward returns process if our products don’t meet your exacting standards.

Our Returns Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for return:

  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Note: For hygiene and safety reasons, Leather Tool Belts & Pouches and Inserts cannot be returned unless faulty. Custom or special-order items may also be non-returnable.

How to Initiate a Return or Exchange

Follow these steps to process your return:

  1. Contact our team within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for approval – we’ll respond within 2 business days with return instructions
  3. Package securely – include all original packaging and accessories
  4. Ship the item to our warehouse at:
    66 Westhampnett Rd, Chichester, GB CH8J 4OZ
  5. Include the RMA number we provide on the outside of the package

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days).

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Clearly indicate the replacement item(s) you require
  3. We’ll ship your replacement once we receive the original item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange a replacement or refund and cover return shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Chisel Pack Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Please specify] I would prefer: [Refund / Exchange for (specify replacement item)] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our team of former tradespeople understands the importance of having the right tools for the job. If you have any questions about our returns policy, contact us at [email protected] and we’ll be happy to assist.